Frequently Asked Questions

We offer free insured shipping for all orders

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: 22:00 (GMT+1:00) Central European Time (Longyearbyen)

Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

Estimated Delivery Time: 5-7 business days.

Business Days: Shipments occur Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Total Delivery Time: It will take a total of 6-9 business days to receive your order.

We currently ship within the United Kingdom

We ship via Royal Mail

After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal.

Reporting Missing Items: Contact our customer service via info@toys-treasures.uk.

Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

We accept returns within 30 days of receiving your order.

See our full return policy here.

To initiate a return, contact our customer service at info@toys-treasures.uk with your order number.

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

If you change your mind after purchase, you can return the product within 30 days of delivery date, provided it is unused, undamaged, and in the original packaging.

If you receive a defective product, contact our customer service immediately for instructions. Toys-Treasures will cover the return shipping costs and provide a replacement product or a refund.

If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

We will process the refund within 7 business days. You will receive a confirmation email.

You can reach us via email at info@toys-treasures.uk or use the contact form on our website.